Credit card concierge service agents are your secret weapon to help with everything from last-minute theatre tickets, trip planning or almost anything else you can imagine. Even better they're free.
Welcome bonuses, free travel insurance and airport lounge entry are just some of the juicy perks that Canadian credit card holders want. The concierge service, on the other hand, is one perk that doesn’t get the attention it deserves. While it’s a pretty common feature on most premium credit cards in Canada, it seems to be rarely used and poorly understood. Let’s take a look at this valuable yet sorely underused and under-appreciated perk.
3 best credit cards with concierge service: Visa, Mastercard and American Express
TD® Aeroplan® Visa Infinite* Card
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Up to $1,300 in value† including up to 40,000 Aeroplan points† and no Annual Fee for the first year†.
$139 Annual Fee
Excellent Recommended Credit Score
$60,000 Required Annual Personal Income
BMO eclipse Visa Infinite Privilege* Card
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50,000 points when you spend $6,000 in the first 3 months, plus 30,000 points when you spend at least $30,000 in the first 6 months. Receive an additional 40,000 points when you spend at least $75,000 in the first year.
$599 Annual Fee
Excellent Recommended Credit Score
$150,000 Required Annual Personal Income
The Platinum Card®
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Earn up to 100,000 Membership Rewards® points* – that’s up to $1,000 in value.
$799 Annual Fee
Excellent Recommended Credit Score
Best Visa concierge service credit card
up to $1,300
Welcome Bonus
$436
First Year Value
$0
Annual Value
Welcome Bonus: Earn up to $1,300 in value† including up to 40,000 Aeroplan points† and no Annual Fee for the first year†. Conditions Apply.
Get this card if you...
Annual Fee & Annual Interest Rates
$139
Annual Fee
20.99%
Purchase
22.99%
Cash Advance
22.99%
Balance Transfer
Our Take
The TD® Aeroplan® Visa Infinite* Card is a travel rewards credit card designed for frequent Air Canada travelers, offering elevated Aeroplan points on eligible gas, grocery, travel, and dining purchases. Cardholders benefit from perks such as a NEXUS application fee rebate, a complimentary first checked bag for the primary cardholder and up to eight companions on Air Canada flights, and access to select airport lounges; however, the card carries an annual fee and requires a minimum personal or household income for eligibility.
Eligibility
Excellent (740+)
Recommended Credit Score
$60,000
Required Annual Personal Income
$100,000
Required Annual Household Income
Pros
Cons
Annual Interest Rates
20.99%
Purchase
22.99%
Cash Advance
22.99%
Balance Transfer
Fees
$139
Annual Fee
$2.5
Foreign Transaction
3.00%
Balance Transfer
Rewards Aeroplan
1.5 points†
for every $1 spent on eligible gas, grocery and direct through Air Canada® purchases (including Air Canada Vacations®)
1 point†
Earn 1 point for every $1 you spend on all other purchases
2x
Earn points twice with Aeroplan partner brands and on the Aeroplan eStore.
50%
Earn 50% more Aeroplan points at Starbucks when you link your card to your account. Conditions apply.
1
partial NEXUS application fee rebate every 48 months†
1st
checked bag free for you and up to 8 travel companions†
Insurance Benefits
$1,000
Mobile device insurance amount
$500,000
Travel accident insurance amount
$2,500
Hotel burglary insurance
$65,000
Rental car insurance amount
Earn up to $1,300 in value†, including up to 40,000 Aeroplan points†, no annual fee for the first year† and additional travel benefits. Conditions Apply. Offer effective as of January 7, 2025.
Earn a welcome bonus of 10,000 Aeroplan points when you make your first Purchase with your new Card†
Earn 15,000 Aeroplan points when you spend $7,500 within 180 days of Account opening†
Plus, earn a one-time anniversary bonus of 15,000 Aeroplan points when you spend $12,000 within 12 months of Account opening†
Enroll for NEXUS and once every 48 months get a partial application fee rebate†
Plus, share free first checked bags with up to 8 travel companions†
Get an annual fee rebate for the first year†.
To receive the first-year annual fee rebate, you must activate your Card and make your first Purchase on the Account within the first 3 months after Account opening and you must add your Additional Cardholders while this offer is in effect.
Starbucks Bonus Offer for New Linked Members†: Link your TD Aeroplan Visa Infinite to earn 600 Starbucks Stars and redeem them for free Starbucks treats. Limited time only. Conditions and restrictions apply.
Our Take
The TD® Aeroplan® Visa Infinite* Card is a travel rewards credit card designed for frequent Air Canada travelers, offering elevated Aeroplan points on eligible gas, grocery, travel, and dining purchases. Cardholders benefit from perks such as a NEXUS application fee rebate, a complimentary first checked bag for the primary cardholder and up to eight companions on Air Canada flights, and access to select airport lounges; however, the card carries an annual fee and requires a minimum personal or household income for eligibility.
Eligibility
Excellent (740+)
Recommended Credit Score
$60,000
Required Annual Personal Income
$100,000
Required Annual Household Income
Pros
Cons
Annual Interest Rates
20.99%
Purchase
22.99%
Cash Advance
22.99%
Balance Transfer
Fees
$139
Annual Fee
$2.5
Foreign Transaction
3.00%
Balance Transfer
Rewards Aeroplan
1.5 points†
for every $1 spent on eligible gas, grocery and direct through Air Canada® purchases (including Air Canada Vacations®)
1 point†
Earn 1 point for every $1 you spend on all other purchases
2x
Earn points twice with Aeroplan partner brands and on the Aeroplan eStore.
50%
Earn 50% more Aeroplan points at Starbucks when you link your card to your account. Conditions apply.
1
partial NEXUS application fee rebate every 48 months†
1st
checked bag free for you and up to 8 travel companions†
Insurance Benefits
$1,000
Mobile device insurance amount
$500,000
Travel accident insurance amount
$2,500
Hotel burglary insurance
$65,000
Rental car insurance amount
Earn up to $1,300 in value†, including up to 40,000 Aeroplan points†, no annual fee for the first year† and additional travel benefits. Conditions Apply. Offer effective as of January 7, 2025.
Earn a welcome bonus of 10,000 Aeroplan points when you make your first Purchase with your new Card†
Earn 15,000 Aeroplan points when you spend $7,500 within 180 days of Account opening†
Plus, earn a one-time anniversary bonus of 15,000 Aeroplan points when you spend $12,000 within 12 months of Account opening†
Enroll for NEXUS and once every 48 months get a partial application fee rebate†
Plus, share free first checked bags with up to 8 travel companions†
Get an annual fee rebate for the first year†.
To receive the first-year annual fee rebate, you must activate your Card and make your first Purchase on the Account within the first 3 months after Account opening and you must add your Additional Cardholders while this offer is in effect.
Starbucks Bonus Offer for New Linked Members†: Link your TD Aeroplan Visa Infinite to earn 600 Starbucks Stars and redeem them for free Starbucks treats. Limited time only. Conditions and restrictions apply.
The TD® Aeroplan® Visa Infinite* Card comes with a great welcome offer and perks. Earn 1.5 points† for every $1 spent on eligible gas, grocery and direct through Air Canada® purchases (including Air Canada Vacations®) made with your card and 1 Aeroplan point on all other purchases†. Earn points twice with Aeroplan partner brands and on the Aeroplan eStore.†.
This card’s top-class concierge service† includes help like finding local restaurants offering takeout, ordering flowers and cakes to celebrate your loved one’s special day, and even finding virtual activities to help pass the time.
Key features:
- Welcome Bonus:
Earn up to $1,300 in value†, including up to 40,000 Aeroplan points†, no annual fee for the first year† and additional travel benefits. Conditions Apply. Offer effective as of January 7, 2025.
Earn a welcome bonus of 10,000 Aeroplan points when you make your first Purchase with your new Card†
Earn 15,000 Aeroplan points when you spend $7,500 within 180 days of Account opening†
Plus, earn a one-time anniversary bonus of 15,000 Aeroplan points when you spend $12,000 within 12 months of Account opening†
Enroll for NEXUS and once every 48 months get a partial application fee rebate†
Plus, share free first checked bags with up to 8 travel companions†
Get an annual fee rebate for the first year†.
To receive the first-year annual fee rebate, you must activate your Card and make your first Purchase on the Account within the first 3 months after Account opening and you must add your Additional Cardholders while this offer is in effect.
Starbucks Bonus Offer for New Linked Members†: Link your TD Aeroplan Visa Infinite to earn 600 Starbucks Stars and redeem them for free Starbucks treats. Limited time only. Conditions and restrictions apply.
- Visa Concierge: Need restaurant recommendations? Check. Looking for the perfect birthday gift? They're on it. Planning a trip? They'll help you craft that dream itinerary. Just dial 1-888-853-4458 if you're in Canada or the U.S. Traveling abroad? No worries, call 1-630-350-4545 worldwide, and they'll be at your service.
Disclosures:
- The Toronto-Dominion Bank (TD) is not responsible for the contents of this site including any editorials or reviews that may appear on this site. For complete and current information on any TD product, please click the Apply Now button. Sponsored Content.†Terms and conditions apply.
Best Mastercard concierge credit card
up to 120,000 pts*
Welcome Bonus
$1,297.72
First Year Value
$497.72
Annual Value
Welcome Bonus: Get up to 120,000 Points* Expires Jun 01, 2025
Get this card if you...
Annual Fee & Annual Interest Rates
$599
Annual Fee
21.99%
Purchase
23.99%
Cash Advance
23.99%
Balance Transfer
Our Take
The BMO eclipse Visa Infinite Privilege* Card is a premium rewards credit card offering elevated earn rates on categories such as groceries, dining, drugstore purchases, gas, and travel. Cardholders benefit from an annual lifestyle credit, Visa Airport Companion membership with complimentary lounge visits and comprehensive insurance coverage.
Eligibility
Excellent (740+)
Recommended Credit Score
$150,000
Required Annual Personal Income
$200,000
Required Annual Household Income
Pros
Cons
Annual Interest Rates
21.99%
Purchase
23.99%
Cash Advance
23.99%
Balance Transfer
Fees
$599
Annual Fee
Rewards BMO Rewards
5
Cardholders earn an impressive 5 BMO Rewards points per $1 spent in essential categories like travel, dining, gas, groceries, and pharmacy*. This bonus applies up to an annual threshold of $50,000.
1
You’ll earn 1 BMO Rewards point per $1 spent in these categories after that threshold as been met. Other purchases will earn 1 BMO Rewards point per $1 spent*.
$200
Get a $200 anniversary lifestyle credit to use however you want.
Insurance Benefits
$1,000
Mobile device insurance amount
$3
Emergency medical insurance over 65 days
$500,000
Travel accident insurance amount
$2,500
Hotel burglary insurance
$85,000
Rental car insurance amount
Our Take
The BMO eclipse Visa Infinite Privilege* Card is a premium rewards credit card offering elevated earn rates on categories such as groceries, dining, drugstore purchases, gas, and travel. Cardholders benefit from an annual lifestyle credit, Visa Airport Companion membership with complimentary lounge visits and comprehensive insurance coverage.
Eligibility
Excellent (740+)
Recommended Credit Score
$150,000
Required Annual Personal Income
$200,000
Required Annual Household Income
Pros
Cons
Annual Interest Rates
21.99%
Purchase
23.99%
Cash Advance
23.99%
Balance Transfer
Fees
$599
Annual Fee
Rewards BMO Rewards
5
Cardholders earn an impressive 5 BMO Rewards points per $1 spent in essential categories like travel, dining, gas, groceries, and pharmacy*. This bonus applies up to an annual threshold of $50,000.
1
You’ll earn 1 BMO Rewards point per $1 spent in these categories after that threshold as been met. Other purchases will earn 1 BMO Rewards point per $1 spent*.
$200
Get a $200 anniversary lifestyle credit to use however you want.
Insurance Benefits
$1,000
Mobile device insurance amount
$3
Emergency medical insurance over 65 days
$500,000
Travel accident insurance amount
$2,500
Hotel burglary insurance
$85,000
Rental car insurance amount
BMO Rewards comes with a great welcome bonus and travel benefits. 5 BMO Rewards points per $1 spent in essential categories like travel, dining, gas, groceries, and pharmacy* (up to $50,000 spend) 1 BMO Rewards point per $1 spent in these categories after that threshold as been met. Other purchases will earn 1 BMO Rewards point per $1 spent*.
You’ll also have easy access to a Visa Infinite Privilege Concierge (which is a step up from the regular Visa Infinite Concierge). Visa describes it as akin to “having a personal assistant on-call. You name it. They’ll make it happen!”
Key features:
- Welcome bonus: 50,000 points when you spend $6,000 in the first 3 months, plus 30,000 points when you spend at least $30,000 in the first 6 months. Receive an additional 40,000 points when you spend at least $75,000 in the first year.
- Additional perks: Comprehensive travel insurance*, unique dining and wine events*, Visa Airport Companion membership and 6 complimentary airport lounge visits per year – valued at more than $250 USD*
Disclosures:
- *Terms and conditions apply.
BMO is not responsible for maintaining the content on this site. Please click on the Apply now link for the most up to date information.
Best Amex concierge credit card
up to 100,000 points
Welcome Bonus
$931
First Year Value
$231
Annual Value
Welcome Bonus: Earn 70,000 Membership Rewards® points* after spending $10,000 on your Card within your first 3 months as a new Platinum® Cardmember.*
Get this card if you...
Annual Fee & Annual Interest Rates
$799
Annual Fee
21.99% - 28.99%
Purchase
Our Take
The American Express Platinum Card® is a premium travel rewards credit card offering elevated Membership Rewards® points on eligible purchases, with a substantial welcome bonus for new cardholders. Cardholders enjoy exclusive benefits such as access to over 1,300 airport lounges worldwide through the American Express Global Lounge Collection™, comprehensive travel insurance, and personalized concierge services.
Eligibility
Excellent (740+)
Recommended Credit Score
Pros
Cons
Annual Interest Rates
21.99% - 28.99%
Purchase
30.00%
Penalty
Fees
$799
Annual Fee
$2.5
Foreign Transaction
$45
Return Penalty
Rewards Membership Rewards
2x
points for every $1 in Card purchases on eligible dining and food delivery in Canada
2x
points for every $1 in Card purchases on eligible travel
1x
point for every $1 in all other Card purchases
1
additional point on Amex Travel Online for eligible hotel or car rental bookings
Insurance Benefits
$5,000,000
Emergency medical insurance amount
$500,000
Travel accident insurance amount
$1,000
Hotel burglary insurance
$85,000
Rental car insurance amount
Earn 70,000 Membership Rewards® points after spending $10,000 on your Card within your first 3 months as a new Platinum® Cardmember. That’s $700 towards your next flight.
Plus, earn 30,000 points* when you make a purchase between 14 and 17 months of Cardmembership.* That’s $300 towards dinner out with friends.
*Current or former Cardmembers with this Card are not eligible for these offers. Other terms apply.
Our Take
The American Express Platinum Card® is a premium travel rewards credit card offering elevated Membership Rewards® points on eligible purchases, with a substantial welcome bonus for new cardholders. Cardholders enjoy exclusive benefits such as access to over 1,300 airport lounges worldwide through the American Express Global Lounge Collection™, comprehensive travel insurance, and personalized concierge services.
Eligibility
Excellent (740+)
Recommended Credit Score
Pros
Cons
Annual Interest Rates
21.99% - 28.99%
Purchase
30.00%
Penalty
Fees
$799
Annual Fee
$2.5
Foreign Transaction
$45
Return Penalty
Rewards Membership Rewards
2x
points for every $1 in Card purchases on eligible dining and food delivery in Canada
2x
points for every $1 in Card purchases on eligible travel
1x
point for every $1 in all other Card purchases
1
additional point on Amex Travel Online for eligible hotel or car rental bookings
Insurance Benefits
$5,000,000
Emergency medical insurance amount
$500,000
Travel accident insurance amount
$1,000
Hotel burglary insurance
$85,000
Rental car insurance amount
Earn 70,000 Membership Rewards® points after spending $10,000 on your Card within your first 3 months as a new Platinum® Cardmember. That’s $700 towards your next flight.
Plus, earn 30,000 points* when you make a purchase between 14 and 17 months of Cardmembership.* That’s $300 towards dinner out with friends.
*Current or former Cardmembers with this Card are not eligible for these offers. Other terms apply.
With a $799 annual fee, The Platinum Card® happens to be one of the most expensive charge cards in Canada. It offers lots of benefits like airport lounge access, through American Express Travel Online or Platinum® Card Travel Service. The card includes over-the-top concierge services. You can use the concierge to book theater tickets and avoid fees, book tickets to sold out shows, get help planning an event, search for specialists like a contractor, a pet groomer and even organic catering.
Those interested in lounge access can take full advantage of The American Express Global Lounge CollectionTM which unlocks access to over 1,400 airport lounges worldwide. This includes The Centurion® Lounge network, Plaza Premium Lounges and hundreds of other domestic and international lounges designed to enhance your travel experience.
Key features:
- Welcome bonus: Earn up to 100,000 Membership Rewards® points* – that’s up to $1,000 in value.
- Additional perks: $200 CAD annual travel credit, $200 CAD annual dining credit, lots of extras like travel insurance and airport lounge access
Disclosures:
- Contact American Express for the most up-to-date referral bonus figures.
American Express is not responsible for maintaining or monitoring the accuracy of information on this website. For full details and current product information, click the Apply Now link. If you apply and get approved for an American Express Card, (I/we) may receive compensation from American Express, which can be in the form of monetary payment.
What is concierge service?
Have you ever been to a nice hotel and noticed a person with a friendly smile tucked away behind a fancy desk off in the corner? Well, that’s the concierge. A concierge is a person with serious know-how about things like restaurants, attractions and much more about the area where you’re staying. A credit card concierge service is very much the same deal.
You can call the concierge service, usually available 24/7, to connect you with a professional know-it-all who can help you with a wide array of requests. They can do simple things like arrange a rental car, make a dinner reservation or secure theatre tickets. They can also perform more difficult tasks like order flowers to be delivered, direct you to the nearest English-speaking doctor in a foreign city or even help you devise your entire vacation itinerary.
A concierge service can be a bit like having your own personal assistant helping you out when you’re in a bind.
What can concierge service get you?
Each of Canada’s main credit card networks (Visa, MasterCard and American Express) have cards that feature a concierge service. Here's what they offer:
Visa
If you’re a Visa Infinite* or Visa Infinite Privilege* cardholder, you’ll have access to the Visa Infinite Concierge. The service includes:
- Advice on the perfect travel itinerary
- Restaurant recommendations or where to find that perfect birthday gift.
- Hotel booking and attraction ticket reservation assistance
- If you're looking to snag a reservation at the most sought-after restaurants, or if you're on the hunt for fresh and exciting dining and winery recommendations for your upcoming trip, Concierge service is there to help
Mastercard
Mastercard does not offer many specifics about its concierge service because it says that the financial institution that issues the card selects and provides specific benefits. It notes, however, that some general services provided include:
- Planning a night out
- Making travel arrangements
- Ordering gifts
- Providing tourist information
American Express
The American Express concierge service can coordinate requests big and small for cardmembers, including:
- Restaurant suggestions
- Ideas for memorable nights out
- Recommendations for places to visit in a specific city when you’re travelling
- Arranging for the purchase and delivery of an item that you saw while traveling, but didn’t have time to buy
- Arranging for flowers or gifts to be sent to business clients in other countries
- Finding meeting rooms or service apartments to rent for business trips
- Helping to retrieve lost or forgotten items
An American Express representative told me that its concierge could even ship a wedding dress halfway across the world!
Are credit card concierge services free?
When concierge services are included with a credit card, they are free, meaning your annual fee covers it. It’s essential to note that while the service is free, any goods they purchase for you, like tickets or flowers, are at your own expense. You will have to pay for any physical goods you buy – make sure you specify your spending limits when you seek a concierge’s assistance.
See what you’ve been missing? Concierge services are awesome. Give your concierge a call; they are there to help make your life a little easier. Remember, if you own a premium credit card, you are already paying for the service with your annual fee so be sure to take advantage of this under-appreciated benefit.
Summary of picks
Card | Concierge service | Welcome bonus | Card type | Annual fee |
---|---|---|---|---|
TD® Aeroplan® Visa Infinite* Card | Comprehensive concierge services help like securing hard-to-find items | Up to $1,300 in value† including up to 40,000 Aeroplan points† and no Annual Fee for the first year†. | Travel Rewards | $139 |
BMO eclipse Visa Infinite Privilege* Card | Visa Infinite Privilege Concierge, like “having a personal assistant on-call" | 50,000 points when you spend $6,000 in the first 3 months, plus 30,000 points when you spend at least $30,000 in the first 6 months. Receive an additional 40,000 points when you spend at least $75,000 in the first year. | Rewards | $599 |
The Platinum Card® | Top tier concierge service, including access to VIP shows, luxury hotels and even sold-out events | Earn up to 100,000 Membership Rewards® points* – that’s up to $1,000 in value. | Rewards | $799 |
Conclusion
See what you’ve been missing? Concierge services are awesome. Give your concierge a call; they are there to help make your life a little easier. Remember, if you own a premium credit card, you are already paying for the service with your annual fee so be sure to take advantage of this under-appreciated benefit.
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Sandra MacGregor has been writing about finance and travel for nearly a decade. Her work has appeared in a variety of publications like the New York Times, the UK Telegraph, the Washington Post, Forbes.com and the Toronto Star.
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†Terms and Conditions apply.